FAQ

How do I order?

Simply browse our site and select the appropriate model. To save time we have shown different pricing based on quantity ordered. Our prices include visuals, artwork, set-up, either single colour printing or laser engraving (as appropriate) and courier delivery to a single UK address – there are no hidden extras. You have the option of uploading your company logo or entering the text you want printed on the pen. You will then be able to enter your credit/debit card and complete the purchase. We will then confirm acceptance of order, generate the artwork and email you visuals to approve before production commences. If you have any queries or special printing requirement feel free to call up on 020 8398 9925 or email us on sales@parkerincentives.com

 

What file format is acceptable for your logo?

Our objective is print your logo as sharp and as clear as possible – to enable us to achieve this we prefer the following file types:

Adobe Illustrator - AI files
Encapsulated Postscript - EPS files
Portable Document Format - PDF files (over 300 dpi)

The above files are known as Vector format files. That allows our designers to re-size and manipulate without losing quality, resulting in the best result possible on your Parker, Waterman of Rotring pens.

Artwork can also be sent to us in other formats such as JPEG, JPG and GIF. These are bitmapped files which means your logo will be made up of dots, our designers can assess if the file is up to the required standard and convert to a vector format without any additional charge if possible.

 

How long will my pens take to arrive?

Our standard lead-time from receipt of order to despatch of goods is 10 -16 working days. Amendments to purchase orders or changes to artwork may alter lead times. If expected lead times change we will connect you immediately.

 

How do I pay?           

We accept either VISA, MASTERCARD or AMERICAN EXPRESS for on-line payments